Macy’s, the retail giant and New York City’s department store legend, need to modernize their distribution center operations. They began by looking for ways to reduce payroll while leveraging and improving the existing security technologies in place, such as closed-circuit television (CCTV).
One area that stood out as the biggest opportunity was the pedestrian and trailer gate for outbound cargo. The current solution used security guards to man the post 24/7 to process trailers in and out. The existing CCTV system was siloed, limiting the value of its information. Both presented opportunities for improvement through cost-savings and streamlined technology integration.
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